Privacy Policy
Company Number: 08844756
Effective Date: 1st January 2025
1. Introduction
Profile Prospecting Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting personal data in line with the UK GDPR, Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR). This policy explains how we collect, use, and safeguard data when you use our services or interact with us.
2. Data We Collect
2.1 Personal Data
We may process:
- Client Data: Names, job titles, business contact details, and payment information.
- Prospect Data: Business contact details (name, role, company, phone/email) obtained via publicly available sources, client-provided lists, or third-party suppliers.
- Website Visitors: IP addresses, cookies (see Section 6), and browsing behaviour.
2.2 Special Category Data
We do not intentionally process sensitive personal data (e.g., health, ethnicity) unless explicitly required and lawful under GDPR Article 9.
3. How We Use Data
| Purpose | Lawful Basis |
|---|---|
| Delivering telemarketing services | Legitimate interest (B2B) / Consent (B2C)* |
| Client communications | Contractual necessity |
| Payment processing | Legal obligation |
| Website analytics | Consent (via cookie banner) |
*For B2C marketing, we rely on consent unless a legitimate interest assessment (LIA) justifies otherwise.
4. Data Sharing
We only share data with:
- Sub-processors: GDPR-compliant CRM/platform providers (e.g., call management systems).
- Legal Requirements: When mandated by law (e.g., HMRC, courts).
- Business Transfers: If ownership changes, data will be transferred under confidentiality agreements.
5. Data Security
- Encryption: Data in transit (SSL) and at rest (AES-256).
- Access Controls: Role-based permissions and multi-factor authentication.
- Training: Staff trained annually on GDPR and secure data handling.
- Breach Protocol: Notify the ICO and affected individuals within 72 hours if risk is high.
6. Cookies & Tracking
- Essential Cookies: Enable website functionality (no consent required).
- Analytics Cookies: Used only with explicit consent via our cookie banner.
- Opt-Out: Manage preferences via browser settings or our cookie tool.
7. Data Retention
- Prospect Data: Retained for 12 months post-campaign unless deletion is requested.
- Client Data: Kept for 7 years post-contract for tax/legal compliance.
- CVs/Job Applications: 6 months unless consent is given to retain longer.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erasure (“right to be forgotten”) in specific circumstances.
- Restrict or Object to processing (e.g., opt out of marketing).
- Data Portability (for data you’ve directly provided).
- Lodge a Complaint with the ICO (www.ico.org.uk).
To exercise these rights, contact us at info@profile-prospecting.co.uk. We respond within 30 days.
9. International Transfers
Data is stored in the UK/EU. If transferred outside, we ensure adequacy decisions or SCCs are in place.
10. Changes to This Policy
We may update this policy. Significant changes will be communicated via email or our website.
Contact Us
Profile Prospecting Limited
77 Francis Road, Edgbaston, Birmingham, England, B16 8SP
Email: info@profile-prospecting.co.uk
Phone: +44 121 285 0233
Key GDPR Compliance Notes
- Legitimate Interest Assessments (LIAs): Conducted for all B2B telemarketing campaigns.
- Data Processing Agreement (DPA): Provided to clients where we act as a processor under GDPR Article 28.
- PECR Compliance: We screen against TPS/CTPS registers and honour opt-out requests immediately.